ā­ JADO Clothing ā€” Returns & Refund Policy

Last updated: 06/12/2025

At JADO, every order is made to order by a dad-and-son team, with care and attention put into every item. If something isnā€™t right, weā€™re here to help.

Overview

Our returns policy lasts 14 days from the date of delivery.
If 14 days have passed, weā€™re unfortunately unable to offer a refund or exchange unless the item is faulty.

To be eligible for a return, your item must be:

  • Unworn and unwashed

  • In its original condition

  • In its original packaging

  • Non-personalised (custom or personalised items cannot be returned)

  • Returned within 14 days of delivery

Customers are responsible for paying return postage unless we have made an error.

Items That Cannot Be Returned

The following items are non-refundable and non-returnable:

  • Personalised or custom-made items

  • Items not in their original condition (damaged or missing parts not due to our error)

  • Items returned after 14 days

  • Sale items 

Faulty or Damaged Items

If an item arrives faulty, damaged, or incorrect, please contact us at sales@jadoclothing.co.uk within 14 days.

You can choose either:

  • A full refund, or

  • A replacement item

In these cases, we will cover the return postage.

Exchanges (Sizing Issues)

If you ordered the wrong size, weā€™re happy to help.

We offer exchanges for the same item in a different size, provided the item:

  • Is unworn, unwashed, and in original packaging

  • Is returned within 14 days

  • Is not personalised

Customers are responsible for return postage for size exchanges.

Refunds

Once your return is received and inspected, we will notify you by email.

If approved:

  • Your refund will be processed back to your original payment method.

  • Refunds may take up to 14 days to appear, depending on your bank or payment provider.

If you havenā€™t received a refund after 14 days of approval, please:

  1. Check your bank account again

  2. Contact your bank or card provider

  3. If there is still an issue, email us at sales@jadoclothing.co.uk

Shipping Returns

To return an item, please send it to:

JADO Clothing
28 Leatham Park Road
Featherstone
West Yorkshire
WF7 5DT
United Kingdom

Customers are responsible for return postage unless the return is due to our mistake or a faulty item.

For your protection, we recommend using a tracked shipping service.

Made-to-Order Notice

All JADO items are made to order, crafted individually by a dad-and-son team.
Please allow up to 14 days for production before dispatch during busy periods or around school commitments.

Need Help?

For any questions about returns, refunds, exchanges, or order issues, please contact us at:

šŸ“§ sales@jadoclothing.co.uk

Weā€™re always here to help and grateful for your support of Jackā€™s dream.